FAQ

A question? Here is the list of questions you frequently ask me, these are accompanied by their answers.
If you cannot find what you are looking for, contact me by email: nemeti.bijoux@gmail.com

WHAT IS YOUR CREATIVE TIME?

From Monday to Friday, your order is created and shipped the same day or according to the time of your order within 24 hours (excluding weekends and holidays). The expedition is carried out in Letter Tracking.

DURING CONFINEMENT, YOUR JEWEL IS ENGRAVED ON THE SAME DAY, BE CAREFUL, IT WILL BE DROPPED OFF AT THE POST OFFICE ON TUESDAY, WEDNESDAY, THURSDAY OR THE FOLLOWING FRIDAY. 
Post offices are closed on other days during the lockdown.

WHAT IS THE LEAD TIME FOR A LETTER TRACKED?

The tracked Letter is sent in 48H for shipments in metropolitan France and intra-WDM and in 3 days to the main European cities (indicative deadlines).Expect 5 to 10 business days for other destinations.

DURING LOCKDOWN, MAIL IS RELIEVED AND DISTRIBUTED ONLY ON WEDNESDAYS, THURSDAYS OR FRIDAYS. Depending on the day you place your order and your place of residence, the delivery time is estimated between 3 and 12 days (FRANCE).

DO YOU DELIVER WITH TRACKING IN MY COUNTRY?

Shipments to France and overseas: The Letter followed applies to exchanges within and between metropolitan France, Monaco, Guadeloupe, Guyana, Martinique, Reunion Island, Mayotte, Saint-Pierre-et-Miquelon, Saint-PierreMartin, this is Saint-Barthélemy. International shipments: to the whole world. Follow-up to distribution for 45 destinations: Australia, Austria, Belgium, Brazil, Canada, Germany, Korea, Cyprus, Croatia, Denmark, Estonia, Spain, USA, Finland, Gibraltar, Great Britain, Greece, Hong Kong, United KingdomKong, Hungary, Indonesia, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Norway, New Zealand, Netherlands, Poland, Portugal, Russia, Serbia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand (Non-exhaustive list likely to change during the year). Follow-up to the French border for other destinations.

Information as of 30 April 2020 - confinement - until the end of the health crisis, the transport and delivery of parcels and letters to the following destinations are suspended (this list is updated regularly):

  • French Polynesia, Mongolia, Azerbaijan, Philippines, Kosovo, Moldova, Cyprus, Seychelles, Laos, Myanmar
     

  • Tunisia, Madagascar, Mauritius, Mali, Côte Ivoire, Angola, Botswana, Eritrea, Gambia, Guinea-Bissau, Liberia, Mauritania, Sierra Leone, Togo, Afghanistan, Yemen, Cape Verde, Mozambique, Syria, Guinea, Namibia, Malawi
     

  • The American continent except USA, Canada, Brazil and Mexico

The following destinations are closed: Anguilla, Antigua & Barb, Netherlands Antilles, Netherlands Antilles (Bonnair), Netherlands Antilles (Sint Maarten), Aruba, Anguilla, Argentina, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Island, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominican Republic, Dominica, El Salvador, Ecuador, Falkland, Grenada, Guatemala, Guyana, Haiti, Honduras, Turks & Caicos Islands, Virgin Islands GB and US, Jamaica, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Vincent, Saint Lucia, St Kitts & Nevis, Suriname, Trinidad & Tobago, Uruguay, Venezuela, Islands of the Hemisphere (Cuba, Puerto Rico, 

WHEN WILL I BE DELIVERED?

For your information, once your order has been placed on the site, you will receive your jewel within 2-4 working days for shipments to France, within 3-5 working days for the main European cities and under 9-12 days to the other cities of the world.

WHEN WILL I BE DELIVERED?

For information, once your order is placed on the site, you will receive your jewel within 2-4 business days for shipments to France, within 3-5 business days for the main European cities and within 9-12 days to the other cities of the world.

DURING CONTAINMENT: Once your order is registered on site, you will receive your order within 3 to 12 days. (With an average of 1 week usually observed).

CHILD SIZE

Attention, Néméti Bijoux would like to point out that even if the bracelets can be worn by children, the jewellery is not suitable for babies or very young children under the age of 3.

INVOICE - PAPER ORDER FORM

For ecological reasons, Néméti Bijoux does not slip any more invoices or order form paper when shipping your order. You will nevertheless find this information in the emails sent when you order.

S.A.V.

Shipping// All jewellery is shipped with a postal tracking. If the post office does not distribute your order, the order will be refunded or the jewellery exchanged for an equivalent model or the same range (depending on the inventory available at the workshop). If you encounter a problem contact me by email: nemeti.bijoux@gmail.com . In the event of a no-fly, I will make a complaint to the post office myself. If the jewel is marked as "delivered" but you have not received it, please contact your postal sorting center.

RETURNS & EXCHANGES

Since each piece of jewellery is created to order and customized specifically for you, it is impossible to accept returns, exchanges or cancellations (Article L121-20-2 of the Consumer Code).  But do not hesitate to contact me in case of problem with your order.
Non-personalized or non-personalized jewellery can be returned at your own expense within 14 days. In this case, a full refund will be made as soon as possible after receipt of your return. Each return must be made with a follow-up (follow-up letter or colissimo).

CUSTOMS AND IMPORT TAXES

his information relates to deliveries outside France, the French Overseas Departments and the European Economic Area. Any customs and import taxes are the responsibility of the purchasers. I am not responsible for the delays caused by customs.

DO YOU BUY GIFT CARDS?

No, Néméti Bijoux does not buy a gift card.

I WANT TWO MEDALS, IS IT POSSIBLE?

CUSTOMERS' OPINION

Néméti Bijoux does not offer customer reviews on its online store https://www.nemetibijoux.net/ ,
You can nevertheless find some opinions on Néméti Bijoux in our online shop on Etsy here:

https://www.etsy.com/fr/shop/nemetibijoux#reviews

DO YOU HAVE A STORE?

No. The creations are sold exclusively on the internet.

You can order them here:
https://www.nemetibijoux.net

https://www.etsy.com/fr/shop/nemetibijoux

If you used to order on the site https://nemetibijoux.com

know that it is now obsolete, it has given way to this brand new site on which you are currently browsing:

https://www.nemetibijoux.net

CAN I VISIT YOUR WORKSHOP?

Néméti Bijoux opens the doors of its workshop once a year and invites you to discover its universe! To find out the date of the next open house, simply enter your email address in the subscription form at the bottom of this site or follow me on Instagram: https://www.instagram.com/nemetibijoux/

or on facebook:

https://www.facebook.com/bijouxnemeti/

I WANT TO ENGRAVE THE FOOTPRINT, HAND, OR DRAWING OF MY CHILD IS IT POSSIBLE?

Yes of course, it is possible, there is no additional cost. If you want me to engrave the foot or hand print on one (or both) face (s) of the medal, send me an email specifying the name of the desired fabric & the size of the jewel (adult or child) on nemeti.bijoux@gmail.com.

You can already make the imprint by imprinting the baby's foot or hand in the paint or dark ink, then placing his foot or his hand on a white sheet without tiles. Then take a photo of the print (with your mobile phone if you wish!) Or scan it. Then send me your good quality photo by email: nemeti.bijoux@gmail.com specifying your personalization (engraving on the front and / or back?) - It is not possible to engrave text on the face or the imprint is engraved; on the other hand if you want to engrave for example a foot on the front of the medal and a first name, date, message on the back of the medal this is quite possible.

I do not engrave photographs! I do not engrave the impressions made in the plaster. I cannot reproduce a photo portrait. On the other hand, just like the imprint I can engrave the line drawings, ask your child to make his prettiest drawing, take a picture of it and send it to me by email on nemeti.bijoux@gmail.com - I will tell you how to order.
NB: I can also engrave your sweet words written by hand identically!

MAINTENANCE - A RESISTANT JEWEL:

Néméti Bijoux creations are food jewelry, these can be worn at any time of life, it is not necessary to remove them to take your shower or wash the dishes. The materials stand up to everyday life. Be careful not to put the medal in contact with household products.
If you dirty the fabric or the medal, simply rinse them by hand with a mild soap and water, do not use abrasive materials.

I WISH TO ORDER ONLY A MEDAL, IS IT POSSIBLE? :

HOW TO PERSONALIZE MY ARTICLE?

To personalize my item, I click on the product sheet of my choice and I make my personalization choices using the options available. I start by choosing the Size, then the engraving typography, then I choose the pictograms (small optional drawings like star, heart ...) to engrave on the front and / or back of my medal and finally I indicate the text to engrave on the front and / or back of my medal.

IS THE ENGRAVING INCLUDED IN THE PRICE?

Yes, the engraving is included in the price. Néméti Bijoux offers you to engrave your medal with a pictogram + a text of 30 characters maximum (spaces & punctuation included) on the front (front) and ditto on the back (back) of the medal.
The price indicated includes the front and / or back engraving of your medal.

NÉMÉTI JEWELRY, WHO IS IT?

Real touch to everything, creativity is a driving force for me, I love to draw, create, invent, assemble ... After a baccalaureate in Applied Arts in Quimper and a BTS specialized in graphic design, publishing in Paris - I worked 10 years as a graphic designer in Brittany, before creating the trademark registered with the INPI "Néméti Bijoux®" in 2015. Néméti means "unique - one of a kind" in the Breton language (region where I come from and where I live), a word evocative of unique and personalized jewelry just for you and created in France by my little hands. Today I put all my passion for creation, my love of a job well done and my know-how to offer you jewelry that looks like you +++ ♥!
Julie Cariou - designer Néméti Bijoux®

Each piece of jewelry is handmade by me, each piece is a designer piece of jewelry that you will not find anywhere else. Néméti Bijoux is a registered trademark, its creations are protected, copying is prohibited.

CONNECTION & REGISTRATION

To order, drag the jewel of your choice into your basket.

And click on "payment"

Then (before the payment of your order) you will have to either connect to the site, or directly enter your contact, delivery and payment information.

Néméti Bijoux strongly invites you to create a customer area on its site. You will find in your customer area the information concerning your orders, your addresses, your payment information and your connection details.

To log on to the site.
Click on "connect".
1) If you are new to the site, simply click on "new to this site? Register" then enter your e-mail and a password.
2) If you already have a customer account, click on "Already a member? Sign in", then enter your email address and the password you chose during a previous connection.

TRACKING CONTROL

Do you want to know where your order is? Go to your customer area, you will know if your order has already left the workshop (postal tracking number then visible online).

AVAILABLE QUANTITIES

Do you want more quantities?

The stock is shared between the website: https://www.nemetibijoux.net

and the etsy shop: https://www.etsy.com/fr/shop/nemetibijoux.

If you do not want to pay 2 times the shipping costs, send me an email so that I regroup all the quantities on this site. In case this is not enough, you can also send me an email (nemeti.bijoux@gmail.com) with the name of the model and the desired quantity; I will reply to you within 24 hours to clarify whether or not I can honor your request and inform you of the time limit to be expected (fabric order if it is not in sufficient stock at the workshop).

YOU ARE NOT OFFERING THE LIBERTY I WISH ...

Do you want Néméti Bijoux to create a liberty bracelet from a specific liberty fabric? Send me an email (nemeti.bijoux@gmail.com) with the name of the fabric and the desired quantity; I will reply to you within 24 hours to clarify whether or not I can honor your request and inform you of the time limit to be expected (fabric order).

YOU ARE NOT OFFERING THE LIBERTY I WISH ...

Do you want Néméti Bijoux to create a liberty bracelet from a specific liberty fabric? Send me an email (nemeti.bijoux@gmail.com) with the name of the fabric and the desired quantity; I will reply to you within 24 hours to clarify whether or not I can honor your request and inform you of the time limit to be expected (fabric order).

 

ABOUT US

The best shopping experience

Since its opening creation in 2015,
Néméti Bijoux offers its customers
pretty personalized creations,
handmade with love and passion.

Our online store is committed to quality
and the exclusivity of its articles created entirely in France.
Take a look and start shopping!

. . .

Find out what our customers think
from us thanks to their reviews on Etsy here:
https://www.etsy.com/fr/shop/nemetibijoux#reviews

Capture d’écran 2019-12-31 à 13.02.51.
 

ETSY SHOP

In 2020, Néméti Bijoux will market

also his creations on the ETSY marketplace:

 

© 2015-2020 by Néméti Bijoux ® - All rights reserved.